Support - Product Warranty Policy
Standard Policy
KHD commitment to our customers is to provide the highest quality in products and services. If you suspect your product is not functioning properly, please contact Technical Support Engineers (
support@khdtech.com) to help determine if your product is defective. Once determined defective you will receive an RMA authorization number for repair or replacement. Technical Support can be contacted via web, email.
KHD will replace or repair defective products at KHD option after warranty verification of the returned product.
DOA - Any product found to be defective within 30 days of shipment shall be deemed Dead on Arrival (DOA). DOA products will be advance replaced and shipped via overnight express (where available) at no cost to the customer.
Products must be registered for Technical Support and warranty replacements.
Warranties are non-transferable.
Standard warranty replacements
Customers will provide the serial number of the product to the KHD. If the customer and the TSE determine the product is defective and within warranty, an RMA will be authorized. Customers will return the defective product to KHD.
Upon receipt of defective products, warranty verification will include visual inspection and testing for normal wear and tear, alteration, and functional compliance of the KHD product. Defective products will be repaired or replaced and shipped via UPS Ground within 30 days or best effort.
Customers will not be charged for warranty repairs. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees may apply.
